Contact information
At VeloraPets, your satisfaction is our top priority. Whether you have a question about a product, need help with an order, or simply want to share feedback, our team is here to assist you.
Customer Support
Response Time
We strive to respond to all inquiries within 24–48 business hours.
Please note that response times may be slightly longer during weekends, holidays, or periods of high demand.
How We Can Help
Our support team is happy to assist with:
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Product information and recommendations
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Order status and tracking updates
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Shipping and delivery questions
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Returns and refund requests
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Store credit assistance
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General inquiries and feedback
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Before Contacting Us
To help us assist you as quickly as possible, please include:
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Your full name
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Order number (if applicable)
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A detailed description of your question or issue
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Our Commitment
At VeloraPets, we are passionate about helping pet owners find quality products that make life easier and more enjoyable for both pets and their families.
Thank you for choosing VeloraPets. We appreciate your trust and look forward to serving you.