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Privacy Policy

At VeloraPets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.
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1. Information We Collect

We may collect the following types of information:

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Personal Information

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers)

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Device Information

  • IP address

  • Browser type

  • Device type

  • Time zone

  • Cookies and similar technologies

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Order Information

  • Products purchased

  • Order history

  • Shopping preferences

  • Customer support communications

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2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and transactional emails

  • Deliver marketing communications (where permitted)

  • Improve our website, products, and services

  • Detect fraud and enhance security

  • Comply with legal obligations

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3. Sharing Your Information

We only share your information with trusted service providers necessary to operate our business, including:

  • Payment processors (such as Stripe, PayPal, Apple Pay, and Google Pay)

  • Shipping and logistics partners

  • Email and marketing platforms

  • Analytics providers (such as Google Analytics)

  • Fraud prevention and security services

We do not sell, rent, or trade your personal information to third parties.

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4. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal, tax, accounting, and regulatory requirements

  • Resolve disputes and enforce agreements

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website performance

  • Deliver relevant advertising

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

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6. Your Privacy Rights

Depending on your location and applicable laws (including GDPR, CCPA, and similar regulations), you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

To exercise any of these rights, please contact us at:

📧 support@velorapets.shop

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7. Data Security

We implement industry-standard security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

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9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with the revised effective date.

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10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

📧 support@velorapets.shop

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